Motivational Power Quote
Unlocking the Secret to Customer
Satisfaction
“There’s
no great mystery to satisfying your customers.
Build them a quality product and treat them with
respect. it’s that simple.”
Lee Iacocca, auto executive
As I see it. . . . . . . .
Unlocking the secret to customer
satisfaction
A key to satisfying customers is to
understand your customer, their motivation, their needs and their expectations.
Creating customers satisfaction is not created in a vacuum, it’s a joint venture
between the customer, your company and yourself.
Your product has to meet the customer’s
needs and exceed the customer’s expectations in order to be of value to them.
A product that falls short in meeting a
customer’s expectations either will result in no business being transacted, no
referrals or no future business. Missed expectations creates a, lose – lose
situation for all of the parties.
In most cases your product is your
service. Your service has to exceed the customer’s expectation for you to remain
competitive and to compete in a competitive business environment. Establish the
customer’s expectations for your service and make every effort to exceed that
expectation.
Be respectful of the customer’s and
their needs and you will build rapport and confidence with the customer’s
Unlocking the secret to customer
satisfaction is in understanding the customer and exceeding their expectations.
©2012 Lou Ludwig, Sales and Management
Consultant Success, Coach, Speaker, Trainer and Author
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