Customers Don’t Expect Us To Be Perfect

Motivational Power Quote

 

Customers Don’t Expect Us To Be Perfect

“Customers don’t expect you to be perfect.

They do expect you to fix

things when they go wrong.”

Donald Porter, V.P. British Airways

As I see it. . . . . . . .


Customers don’t expect us to be perfect.


Our customers expect us to live up to our commitments and to do what we’ve told them that we would do.


When things go wrong our customers expect us to step up and correct it. They don’t want excuses or stories on why it can’t be done; they want positive actions to fix the situation.


We will be judged on our ability to fix problems without disrupting customer relations.


©2010, Lou Ludwig, Sales and Management Consultant Success Coach, Speaker, Trainer and Author