Rule Number One

Rule Number One

“Rule number one is don’t sweat the small stuff.

Rule number two is, it’s all small stuff.”

Robert Eliot, Author

As I see it . . . . . . .

Rule number one

Rule number one . . .  . is don’t sweat the small stuff

Doing the small stuff is getting involved . . . . and doing things that will not positively impact your success. Or move you closer to your goals. . . . .  or have a positive impact on your life or career.

Don’t confuse small stuff . . . . with small details.

Small details are the building blocks to excellences . . . .and in creating a successful career. Doing the small details with excellences will create a business base of raving fans . . . . create referrals and a strong foundation for your future success.

The small stuff are the time wasters that you get involved in that drains your energy wastes your time . . . . and takes you off course.

The small stuff can feel like a black hole that sucks you into abyss. Before you know it you can become overwhelmed by the small stuff to the point to where you’re completely wasting your time . . . . and efforts with not benefits.

It can be very easy to become involved in the small stuff . . . . and very difficult to break away from them. They easily become unproductive habits.

Identify the small stuff going on in your life . . . . and begin the process of breaking away from them. Start with the biggest time waster and find the best way to remove from your life and repeat the process until you have remove the small stuff from your life.

As you move forward set up your internal radar to identify the small stuff that trying to enter your life before they start to waste your time. When the small stuff hits your radar just say no to it . . . . and let it go by you.

Removing the small stuff will lift your spirits . . . . and will give you the extra energy to do what’s important. It will also help you to focus your energy and efforts on the small details that will a positive impact on you and your business.

Rule number one . . . . is don’t sweat the small . . . . focus forward to doing the small details with excellence . . . . and focus on doing what’s important.

©2014 Lou Ludwig Motivational Power Quote, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Your Reputation is More Important Than Money

Your Reputation is More Important Than Money

“My father taught me that reputation, not money,

was the most important thing in the world.”

William Rosenberg 1916 - 2002, American Entrepreneur,

Dunkin Donuts founder

As I see it . . . . . . .

Your reputation is more important than money

Your reputation becomes your calling card. Your reputation will either become a magnet to attract people . . . . and success into your life. Or it will become a barrier to your future success. Your reputation will either open the doors to greater success . . . . Or it will keep you locked out of reaching their full potential and your goals.

Your reputation is one of your most valued resources . . . . and should be handled with care for if it’s broken it becomes very difficult to repair.

Your standing within the community will be judged by the quality of your reputation. In the business world it will make a difference in attracting business . . . . and referrals. Or result in lost business opportunities.

Your reputation is more than money . . . . and your reputation holds the keys to your future success. Handle it with care.

©2014 Lou Ludwig Motivational Power Quote, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Living in The No Excuse Zone

Living in The No Excuse Zone

“The best job goes to the person who can get it done

without passing the buck.”

Napoleon Hill 1883 -1970, American Author,

Motivational Speaker  

As I see it . . . . . . . .

Living in the no excuse zone

The life that you make for yourself . . . . is a life that you made through your actions.

You become a mirror image of your actions. People will judge you by your actions . . . . and the results of what you achieve. People want action . . . . and results . . . . they don’t want excuses.

Your actions will either move you forward . . . . and closer to achieving your goals. Or your actions will have a negative effect on you. . . . and move you in the opposite direction,  moving your goals out of your reach.

When things are moving in the wrong direction you have to reverse the slide. Adjust your activities . . . . your thinking . . . . and your actions to get you back on the right track and moving in the right direction.

You are either going in the right direction moving your closer to achieving your goals . . . . or in the wrong direction taking farther away from success.

Operating in neutral gives you a false sense of security because there is no neutral on the success journey. When you’re in neutral you’re not holding steady or moving forward at a slower pace. In reality operating in neutral creates a backwards slid that will accelerate . . . . and you will move away from success at an accelerated pace.

Making excuses about a condition compounds the situation . . . . and makes it worst . . . . and increasingly more difficult to deal with. 

Referrals . . . . new business . . . . opportunities . . . . and success go to the person that has demonstrated their value . . . . and have created the reputation through their actions.

Your future success is found in the possible zone . . . . where if you can imagine it you can achieve it.

Live you’re live through positive actions . . . . and live your life in the no excuse zone. Live your life . . . . and focus on solutions and productive activities.

Lasting success is found in . . . . living in the no excuse zone.

©2014 Lou Ludwig Motivational Power Quote, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Are You Making Your Customers Feel Important?

Are You Making Your Customers Feel Important?

“The customers is a rear-view mirror,

not a guide to the future.”

George Rembach, Consultant

As I see it . . . . . . .

Are You making your customers feel important?

Your customers are the life line for your business . . . . and your future success. Make them feel important.

Your customers have been a critical element in your past successes . . . and they are the foundation for your future success.

In a shifting business environment your existent customer base becomes one of the most cost effective . . . . and productive ways to create our businesses future success.

Each of your customers becomes a valuable business resource . . . . and has the potential to have a positive influence on your business success.

Satisfied customers when nurtured are more likely to do business with you in the future when the need arises. Based on your relationship with the customers they are very likely to refer business to you in the future.

Make your customers feel important . . . . and you will enjoy the benefits of a productive and stronger business relationship.

Set the expectations for that business relationship and then over deliver on those expectations create a wow experience for your customers. The business relationship that you establish with the customers during a transaction is a reflection of what they will expect from you in the future. It will also lay the ground work for future business and referrals.

Your customers will judge you . . . . your service . . . . and your product during the transaction. They will make a determination if they count on you in the future . . . .  and if they will consider doing business with you in the future. They will also make a decision if they would will to refer you to   others.

Are you making your customers feel important? When you do you give your customers a reason to continue to do business with your and to refer others to you.

©2014 Lou Ludwig Motivational Power Quote, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Customers Will Judge You

Customers Will Judge You

“Each of us will one day be judged by our standard of life,

not by our standard of living; by our measure of giving

not by our measure of wealth; by our simple goodness,

not by our securing greatness.”

William Arthur Ward 1921 - 1994, Author

As I see it. . . . . . . .

Customers will judge you

Customers will judge you . . . . on the quality of your service.

Customers will judge you . . . . on your business standards.

Customers will judge you . . . . on meeting their expectations.

Customers will judge you . . . . on you keeping your word.

Customers will judge you . . . . on your character.

Customers will judge you . . . . on how you impact their lives.

Customers will judge you . . . . on how you impact to the community.

Customers will judge you . . . . on the business relationships.

Customers will judge you . . .  . and if they will do business with you.

Customers will judge you . . . . and if you earned the right for referrals.  

How are you seen by your customers?

How are you seen by others?

How would you like to be judged?

Customers will judge you . . . . on the quality of your actions.

               

©2014 Lou Ludwig Motivational Power Quote, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Your Pursuit of Excellence

Your Pursuit of Excellence

“A musician must make music. An artist must paint.

A poet must write. If he is to be ultimately

at peace with himself.”

Abraham Maslow 1908 - 1970, American Psychologist

and Best Selling Author

As I see it. . . . . . . .

Your pursuit of excellence

Doing what you do well becomes . . . . the foundation of excellence.

Doing things well is a personal commitment . . . . to stand out as a professional and to deliver a higher quality of service. The commitment to do things well . . . . and to stand out will move you the front of the line of your profession.

Doing things with excellence create a memorable experiences for your customers. 

There is personal satisfaction in knowing that what you’re doing is being done well . . . . and your efforts are being recognized by your customers.

The commitment to do what you do well forms a habit. That habit of doing things well continually becomes the foundation of excellence.

Doing things with excellences not only moves you to the front of the line in your profession. But you will be recognized as a person of excellence by your customers.

When you stand out in the mind and heart of your customers you will have a solid foundation for a strong lasting business relationship. With that foundation in place you will open the doors of future business success and referrals.

Your pursuits of excellences produces a sense of inter peace that your striving to do your best.

Building your career on a foundation of excellence is building . . . . your career on a solid foundation that will whether the storms in life . . . . and support the weight of your success journey.

Your pursuit of excellence . . . . will continually make you better at your profession.

©2014 Lou Ludwig Motivational Power Quotes, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

 

 

 

Being Of Service and Helping Others

Being Of Service and Helping Others

“Successful people are always looking for opportunities

to help others. Unsuccessful people are always

asking, what’s in it for me?”

 Brian Tracy, Motivational Author and Speaker

As I see it. . . . . . . .

Being of service and helping others

You form the building blocks for your success by seeking out the opportunities to be of service and helping others.

Successful people continually seek out the opportunities to help others achieve what they want. By helping others achieve more of what they want you will eventually achieve more of what you want.

Your success will be in direct proportion of your being of service and helping others.

People want to be treated with respect and to be heard as a person. By treating people with respect and having their best interest in your heart. You will create successful business relationships and build a bond of rapport and trust. With that bond you increase the probability of successfully doing business with them and earning the right to referrals.

The business relationship becomes a win – win situation for everyone involved.

Unsuccessful people have a tendency to become self-absorbed with their personal needs . . . . and will put their needs above the needs of their customers. This relationship will become a, lose – lose situation with no long term potential.

Successful people understand that lasting success comes through being of service and helping others.

©2014 Lou Ludwig Motivational Power Quote, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Don’t Pass The Buck . . . . Make it Happen

Motivational Power Quote 

Don’t Pass The Buck . . . .  Make it Happen

“The best job goes to the person who can get it done

without passing the buck.”

Napoleon Hill, author  

 

As I see it. . . . . . . .

Don’t pass the buck . . . . Make it happen

People will judge you by your actions . . . . and the success that you create. They don’t want to hear excuses . . . . they want to see you making it happen.

Your actions will either open the doors of opportunities for you . . . . or actions will locked out of the doors.

Referrals, new business, opportunities and success go to the person that has demonstrated their value to others. They make it their purpose to a positive reputation through their deeds and actions.

Don’t pass the buck . . . . Make it happen. Keep your thinking positive and don’t make excuses

©2013 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

 

 

 

Unlocking the Secret to Customer Satisfaction

Motivational Power Quote

Unlocking the Secret to Customer Satisfaction 

“There’s no great mystery to satisfying your customers.

Build them a quality product and treat them with

respect. it’s that simple.”

Lee Iacocca, auto executive    

 

As I see it. . . . . . . .

Unlocking the secret to customer satisfaction  

A key to satisfying customers is to understand your customer, their motivation, their needs and their expectations. Creating customers satisfaction is not created in a vacuum, it’s a joint venture between the customer, your company and yourself. 

Your product has to meet the customer’s needs and exceed the customer’s expectations in order to be of value to them.

A product that falls short in meeting a customer’s expectations either will result in no business being transacted, no referrals or no future business. Missed expectations creates a, lose – lose situation for all of the parties.

In most cases your product is your service. Your service has to exceed the customer’s expectation for you to remain competitive and to compete in a competitive business environment. Establish the customer’s expectations for your service and make every effort to exceed that expectation.

Be respectful of the customer’s and their needs and you will build rapport and confidence with the customer’s

Unlocking the secret to customer satisfaction is in understanding the customer and exceeding their expectations.

©2012 Lou Ludwig, Sales and Management Consultant Success, Coach, Speaker, Trainer and Author

 

The Importance of Trust

Motivational Power Quote

The Importance of Trust

“Men of genius are admired, men of wealth are envied,

men of power are feared but only men of character are trusted.”

Source unknown   

As I see it. . . . . . . .

The importance of trust

Trust is the foundation of all successful relationships a relationship without trust is a relationship that’s destined to fail.

A common trait of successful people is in their ability to build rapport on a foundation of trust. When you establish rapport with a person they will listen and respond to you in a positive manner.

It becomes essential to establish the bonds of trust in order for you to open the doors to a successful and lasting business relationship and the opportunity for future referrals.

Be seen as a person that can be trusted and people will look at you as a person of character and a leader in your chosen profession.

The person that is seen as trustworthy will stand out in their profession and be seen as someone that can be relayed on and become the go to person in your profession.

The importance of trust is that without trust there is no relationship or business. With trust doors are opened, opportunities will present themselves to you and everything becomes a possibility. 

©2012 Lou Ludwig, Sales and Management Consultant Success Coach, Speaker, Trainer and Author

 

Exceptional Customer Service is a Personal Choice

Motivational Power Quote

Exceptional Customer Service is a Personal Choice

“No one can make you serve customer well.

That’s because great service is a choice.”

Ken Blanchard, author

As I see it. . . . . . . .

Exceptional customer service is a personal choice

Exceptional customer service just doesn’t happen by chance; it takes a personal commitment and hard work. The level of the service that we deliver is a personal choice. Exceptional customer service is the choice to pay the price to become successful through our efforts of today for the success that we will enjoy over a life time.

Establish a mutual understanding of the expectations for the level of the service that the customer should expect you to deliver.  And then do everything possible to exceed the customer’s expectations and WOW them.

The person that decides the level of our service in the business relationship is the customer.

We control the level of the services that we provide to others. The choices we make and the activities we perform in the pursuit of exceptional customer is a personal choice, the choice that only we can make.

Create and deliver an exceptional customer experience and we create the pathway satisfied customers, referrals and to our  business success.

©2012 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Perceived Value

Motivational Power Quote

Perceived Value

“Value is what people are willing

to pay it.”

John Naisbitt, author  

As I see it. . . . . . . .

Perceived value

Perceived value is the value of an item that someone would be willing to pay for it. That value is based on the person’s perceived value of the product or service.

Consumers will not pay more than they perceive the value to be.

In selling our services we will have a choice to either raise the perceived value of the services or lower our price. People are willing to pay for goods and services based on what they perceive the value to be.

As a sales professional our role is to create value for our services in the eyes of our potential customers.

A customer will never pay more for our services then they perceive the value to be. Low perceived value will lead to objections in moving forward, phone calls not being returned, a low ball offer on the product leading to challenging negotiations with very little flexibility from the buyers.  

Build value in your products and services and perceived value is in the eye of the consumer and your customers. When you do they will return to you as a repeat buyers, recommend you and refer you to others. 

©2011 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Your Customers Will Love You

Motivational Power Quote

Your Customers Will Love You

“Although you customers won’t love you

if you give bad service,

your competitors will.”

Kate Zabriskie, corporate trainer  

As I see it. . . . . . . .

Your customers will love you

Customer’s love us when we deliver on our promises and provide exceptional customer service.

Work with your customers to establish mutually agreed expectations for your services; then do everything within your power to exceed those expectations.  

Falling short on our expectations will create a strain in the business relationship with the customer and in all likelihood will result in no repeat business and no referrals.   

Give your customers what they really want and that’s making them feel important. Provide them with exceptional customer service and when we do they will love us.

Your customer’s will love you when you exceed their expectations.

©2011 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Life is Like a Game of Tennis

Motivational Power Quote

Life is Like a Game of Tennis

“Life is like a game of tennis;

the player who serves well

seldom loses.”

Anonymous

As I see it. . . . . . . .


Life is like a game of tennis.


In tennis the player who serves well controls the game and seldom loses.


A professional that learn to serve their customer with exceptional service has a distinct business advantage.


Serving and placing our customer’s needs above our own creates raving fans, referrals and pathway to success.


Placing a high value on our service to others, will put us in a position to help our customers and places us in the position to succeed.


Life is like a game of tennis; to succeed we have to have an attitude to serve and then we have to go out and execute on the court of life.


©2010 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Success is Attracted By Helping Others

Motivational Power Quote

Success is Attracted By Helping Others

“Success is still the constant

application of the Golden Rule.”

Anonymous

As I see it. . . . . . . .


Success is attracted by helping others.


The Golden Rule is that by helping other people to acquire what they want, we acquire what we want.


Our commitment to helping people may seem like a little thing at the time but it becomes the big difference in our personal and business relationships. People sense when we’re providing that little extra or we’re doing just enough to get by.


We build lasting relationships and customer appreciation through our efforts. We will also receive future business and referrals as a result of our efforts.


Success comes to us as a result of the service that we provide to others.


©2010, Lou Ludwig, Sales and Management Consultant Success Coach, Speaker, Trainer and Author

Give People More Then They Expect

Motivational Power Quote

Give People More Then They Expect

“Here is the simple

but powerful rule . . .

always give people more

then they expect to get.”

Nelson Boswell

 

As I see it. . . . . . . .


Give people more then they expect.


One of the most powerful rules of success and customer service is simple:


Set the expectations with people and then delivery more then what the people expect.

Exceeding expectation create a win-win situation for everyone involved. It also creates customer satisfaction, customer loyalty and is the foundation for referrals and sales success.


Treat the people you meet like gold and give them more then they expect, and in time you will receive more then you except.


©2010, Lou Ludwig, Sales and Management Consultant Success Coach, Speaker, Trainer and Author

Being of Service to Others

Motivational Power Quote


Being of Service to Others


“The high destiny of the individual
is to serve
rather then to rule.”
Albert Einstein,


As I see it. . . . . . . .
Being of service to others

Real estate is relationship business and as a professional we will be judge by our service to others.

Our reputation will grow in proportion to the level of service our customers receive. Our sphere of influence and referrals becomes a mirror of our customer service and reputation.

The key to growing your business is service to others not trying to control them.

Let your customer service be your calling card and the go to person in your field.

®2010, Lou Ludwig, Sales and Management Consulting, Success Coach, Speaker, Trainer and Author

Exceeding Your Customer’s Expectations

Motivational Power Quote


Exceeding Your Customer’s Expectations


“The only certain means of success
is to render more and better service
than is expected of you,
no matter what your task may be.”
Og Mandino, author


As I see it. . . . . . . .
Exceeding your customer’s expectations

The level of service that you provide to your customers will determine the level of success you will achieve.

Going above and beyond your customer’s expectations will help you stand above the crowd. It will also assist you in developing your business reputation and being the go to professional in your field.

The hallmark of successful companies and top producers is their commitment to their customer service. Their goal is to ensure each of their customers has a positive experience.

Customer service will have a financial impact on you and your business, exceptional customer service offers positive financial rewards. As a result of your efforts there will be additional benefits such as customers freely referring you and your company which will grow your business and will make you a person of influence.

Be prepared and make the commitment to go the extra mile for your customers and in time your customers will go the extra mile for you.

When we go the extra mile for our customers we build customer loyalty, gain the customers respect and future referrals.

Make the commitment to exceed your customer’s expectations, go the extra mile and provide world class customer service and success will be yours.

®2009 Lou Ludwig, Sales and Management Consultant, Executive Coach, Trainer, Speaker and Author