A Rule of a Successful Business Relationship

A Rule of a Successful Business Relationship

“Here is a simple but powerful rule . . . always give

people more than they expect to get.”

Nelson Boswell, author  

As I see it. . . . . . . .

A rule of a successful business relationship

Customers are not all the same they are unique as individuals . . . . they have specific needs . . . . expectations and motivations.  

As a professional you have to understand your customers . . . . to successfully service their needs.

Each customer coming into a business relationship with a set of predetermined expectations.  They set the bar for what would be an acceptable business relationship for them.

The customer determines what they expect from a business professional . . . . and what a successful business relationship will look like. The customer also sets the bar for what they expect in business service.

To successfully navigate a successful business process you have to exceed the customer’s expectations.

The first order of a successful business relationship is you have to know what the customer’s expectations are for the business relationship.

Once you know what your customer’s expectations are . . . . you have to move forward to exceed those expectations.

Failing to meet the customer’s expectation will lead to an unsuccessful business relationship resulting in no continued business relationship or referrals. Everyone loses in this type of relationship.

When you meet your customer’s expectation you become average in their eyes because . . . . they expect you to meet their expectations. There is a weak business relationship . . . . and future business and referrals become iffy at best.

It’s not until we exceed your customers expectations do you earn the right to potential business opportunities and referrals.

Went you exceed expectations you create a loyal customer . . . .  and in this relationship everyone comes out a winner.

A rule of a successful business relationship . . . . is to exceed the customer’s expectation and turn the experience into a WOW experience.

©2013 Lou Ludwig Motivational Power Quote, Sales and Management Consultant Success Coach, Speaker, Trainer and Author

 

Be Known By Your Service to Others

Motivational Power Quote

Be Known By Your Service to Others

“Service to others is the rent you pay

for your room here on earth.”

Muhammad Ali, World Champion Boxer

As I see it. . . . . . . .

Be known by your service to others

We will be known by our service to others.

Be a giver of your service to others without looking for personal rewards, other than the person satisfaction of your deeds.

By providing a high level of service to others; we touch their lives in ways that we never anticipated.

Become a world class giver of your service others and the world will open its doors for you in ways that you never expected.

Be known by your service to others and let the world speak in your favor.

©2012 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Service is a Success Magnet

Motivational Power Quote

 Service is a Success Magnet

“Your rewards will be determined

by the extent of your contribution,

that is service to others.”

Earl Nightingale, author

 

As I see it. . . . . . . .

Service is a success magnet

Success is achieved through our service that we render to others. People will long remember the quality of our service long after it’s been rendered.

Quality service is a stepping stone to success it opens the doors to repeat business and referrals.

By offering exceptional customer service we become known as a go to person in our profession and someone that can be counted on.

Service is a success magnet and the stronger our customer service is the more success that we attract.

©2012 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Doing A Little Bit More

Motivational Power Quote

Doing A Little Bit More

“There will come a time when you believe everything is finished.

That will be the beginning.”

Louis L’ Amour, author

As I see it. . . . . . . .

Doing a little bit more

When you have worked really hard and you feel like you can’t do any more; keep going and doing a little bit more.

If you believe that you have provided great customer service and it couldn’t be any better; do a little bit more and create a WOW factor in your customer experience.

Doing a little bit more becomes a habit of personal excellences where we stand out in our profession. We become recognized as a leader in our field where people are comfort in doing business with us and freely refer us to their friends and family.

By doing a little bit more today we attract more of what we want in the future.

©2012 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

The Customer is Right

Motivational Power Quote

The Customer is Right

“Right or wrong the customer is

always right.”

Marshall Field, American entrepreneur    

As I see it. . . . . . . .

The customer is right

The golden rule of customer service . . . .  the customer is always right

Rule numbers two if the customer is wrong refer back to rule number one.

The first rule of success is to create a customer citric business where the customer’s needs are the number one priority of the business relationship.

A customer business citric creates a win –win business environment and satisfied customers.    

When the customer needs is the number priority of the business referrals and sales will follow.

The golden rule of customer service . . . . the customer is right.

©2011 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

The Best Advertizing

Motivational Power Quote

The Best Advertizing

“If you do build a great experience,

customers tell each other about it.

word of mouth is very powerful.”

Jeff Bezos, CEO Amazon.com

As I see it. . . . . . . .

The best advertizing

Can’t be brought, the price involves both high and the cost low investment.

The best advertizing is word of mouth.

Once its earned people will give it freely, when it’s lost you can’t recapture it at any price.

The price is customer service and exceeding the customer’s expectations becomes the price of admission to success.

The cost of your success is your commitment and your follow through to exceed your customer’s expectations.

The best advertizing is the word of mouth of your satisfied customers.

©2011 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Creating Riches

Motivational Power Quote

Creating Riches

“Never forget: the secret

of creating riches for oneself is to

create them for others.”

Sir John Templeton, investor and philanthropist

As I see it. . . . . . . .


Creating Riches


We reap what we sow; from our service to others. In helping others get what they want we create more of what we want. We create richness for ourselves through our services rendered to others.


We find our riches to be financial rewards for our services to others and in the personal satisfaction in knowing that we have given our best effort. We will the richness of peace of mind.


The richness that we create will be in direct proportion the quality of our services to others.


Creating richness is attracted by giving, as we give we receive.


©2011 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Our Service Becomes a Success Magnet

Motivational Power Quote

Our Service Becomes a Success Magnet

“Your rewards will be determined

by the extent of your contribution,

that is service to others.”

Earl Nightingale, author

As I see it. . . . . . . .


Our service becomes a success magnet


Success is achieved through our service that we render to others. People will remember the quality of our service long after it’s rendered.


Quality service is a stepping stone to greater success and it opens the doors to repeat business and referrals.


By offering exception customer service we become a success magnet.


©2011 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author

Give People More Then They Expect

Motivational Power Quote

Give People More Then They Expect

“Here is the simple

but powerful rule . . .

always give people more

then they expect to get.”

Nelson Boswell

 

As I see it. . . . . . . .


Give people more then they expect.


One of the most powerful rules of success and customer service is simple:


Set the expectations with people and then delivery more then what the people expect.

Exceeding expectation create a win-win situation for everyone involved. It also creates customer satisfaction, customer loyalty and is the foundation for referrals and sales success.


Treat the people you meet like gold and give them more then they expect, and in time you will receive more then you except.


©2010, Lou Ludwig, Sales and Management Consultant Success Coach, Speaker, Trainer and Author

Being of Service to Others

Motivational Power Quote


Being of Service to Others


“The high destiny of the individual
is to serve
rather then to rule.”
Albert Einstein,


As I see it. . . . . . . .
Being of service to others

Real estate is relationship business and as a professional we will be judge by our service to others.

Our reputation will grow in proportion to the level of service our customers receive. Our sphere of influence and referrals becomes a mirror of our customer service and reputation.

The key to growing your business is service to others not trying to control them.

Let your customer service be your calling card and the go to person in your field.

®2010, Lou Ludwig, Sales and Management Consulting, Success Coach, Speaker, Trainer and Author

Exceeding Your Customer’s Expectations

Motivational Power Quote


Exceeding Your Customer’s Expectations


“The only certain means of success
is to render more and better service
than is expected of you,
no matter what your task may be.”
Og Mandino, author


As I see it. . . . . . . .
Exceeding your customer’s expectations

The level of service that you provide to your customers will determine the level of success you will achieve.

Going above and beyond your customer’s expectations will help you stand above the crowd. It will also assist you in developing your business reputation and being the go to professional in your field.

The hallmark of successful companies and top producers is their commitment to their customer service. Their goal is to ensure each of their customers has a positive experience.

Customer service will have a financial impact on you and your business, exceptional customer service offers positive financial rewards. As a result of your efforts there will be additional benefits such as customers freely referring you and your company which will grow your business and will make you a person of influence.

Be prepared and make the commitment to go the extra mile for your customers and in time your customers will go the extra mile for you.

When we go the extra mile for our customers we build customer loyalty, gain the customers respect and future referrals.

Make the commitment to exceed your customer’s expectations, go the extra mile and provide world class customer service and success will be yours.

®2009 Lou Ludwig, Sales and Management Consultant, Executive Coach, Trainer, Speaker and Author