A Rule of a Successful Business Relationship

A Rule of a Successful Business Relationship

“Here is a simple but powerful rule . . . always give

people more than they expect to get.”

Nelson Boswell, author  

As I see it. . . . . . . .

A rule of a successful business relationship

Customers are not all the same they are unique as individuals . . . . they have specific needs . . . . expectations and motivations.  

As a professional you have to understand your customers . . . . to successfully service their needs.

Each customer coming into a business relationship with a set of predetermined expectations.  They set the bar for what would be an acceptable business relationship for them.

The customer determines what they expect from a business professional . . . . and what a successful business relationship will look like. The customer also sets the bar for what they expect in business service.

To successfully navigate a successful business process you have to exceed the customer’s expectations.

The first order of a successful business relationship is you have to know what the customer’s expectations are for the business relationship.

Once you know what your customer’s expectations are . . . . you have to move forward to exceed those expectations.

Failing to meet the customer’s expectation will lead to an unsuccessful business relationship resulting in no continued business relationship or referrals. Everyone loses in this type of relationship.

When you meet your customer’s expectation you become average in their eyes because . . . . they expect you to meet their expectations. There is a weak business relationship . . . . and future business and referrals become iffy at best.

It’s not until we exceed your customers expectations do you earn the right to potential business opportunities and referrals.

Went you exceed expectations you create a loyal customer . . . .  and in this relationship everyone comes out a winner.

A rule of a successful business relationship . . . . is to exceed the customer’s expectation and turn the experience into a WOW experience.

©2013 Lou Ludwig Motivational Power Quote, Sales and Management Consultant Success Coach, Speaker, Trainer and Author

 

Trust Once Broken is Never the Same

Motivational Power Quote

Trust Once Broken is Never the Same

“Trust is like a vase . . . . once it’s broken,

thought you can fix it the vase will never be the same.”

Author Unknown   

As I see it. . . . . . . .

Trust once broken is never the same

Trust lowers the barriers of resistance in a person and strengthens relationships.

A lack of trust will create a barrier.

Customers will resist moving forward in a business environment until the bond of trust has been established in the relationship. Your customers have to feel comfortable with you and that comfort level is built on bond of trust and confidence.  

Developing a professional relationship built on trust is critical to successfully conducting business. Mutual understanding and respect are foundational steps in building a business relationship. The foundation of a successful relationship is built on the philosophy  . . . . of honesty leads to rapport and rapport leads to trust and trust leads to a successful business relationship.

When trust is lost it becomes similar to a broken vase. The vase can be put back together but it’s never the same.

Treat your relationship like your would a rare vase that’s a one of a kind that can not be replaced.

Your business relationships are a one of a kind that’s can’t be replaced. If is trust is broken the relationship breaks down and the relationship will never be the same.  

Trust once broken is never the same . . . .

©2012 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author