Showing posts with label Customer Expectations. Show all posts
Showing posts with label Customer Expectations. Show all posts

Sunday, August 12, 2012

In Business Performance is What Counts


Motivational Power Quote

 In Business Performance is What Counts
“In business, words are words, explanation are explanation,
promises are promises, but only performance is reality
Harold Geneen 1910 – 1997, American Businessman, President of ITT   

As I see it. . . . . . . .

In business performance is what counts

In the business world your performance is reality . . . . And in the end is what counts.

You will judged by your customers based on your performance.

You can talk about what you’re going to do but it’s what you do and your performance that counts. You can make excuses for thing not done satisfactory but when everything is said and done your performance is what counts.

You set your customers reality through creating customer expectations. When you create customer expectation your first objective is to exceed them not to just meet them.  
Your performance will either place you above the crowd to the point to where to standout or will make you in the pack.

Your performance is your customer’s reality . . . . In business performance is what counts, plan to standout.

©2012 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author


Wednesday, September 21, 2011

The Best Advertizing


Motivational Power Quote


The Best Advertizing
“If you do build a great experience,
customers tell each other about it.
word of mouth is very powerful.”
Jeff Bezos, CEO Amazon.com


As I see it. . . . . . . .

The best advertizing

Can’t be brought, the price involves both high and the cost low investment.

The best advertizing is word of mouth.

Once its earned people will give it freely, when it’s lost you can’t recapture it at any price.

The price is customer service and exceeding the customer’s expectations becomes the price of admission to success.

The cost of your success is your commitment and your follow through to exceed your customer’s expectations.

The best advertizing is the word of mouth of your satisfied customers.

©2011 Lou Ludwig, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author