Common Traits of Successful
Businesses
“The magic formula that successful businesses have
discovered is
to treat customers like quests
and employees like people.”
Thomas J. Peters, American Businessman,
Management Expert
As I see it. . . . . . . .
Common traits of successful businesses
Successful businesses have discovered
that their success is attributed to people . . . . and that the whole company
is the sales team.
Having a successful customer experience
is essential to a business . . . . and to their continued success. Establishing
and maintaining a satisfied and happy customer’s base is essential to a
business continued success.
The customer experienced will be shared
with many of their family, friends and business associates. They will be
sharing their experience with others when you are not present . . . . or part
of the conversation. The customer experience will be influenced . . . . by
everyone that’s involved in the business process with the customer.
You will be judged . . . . not only by
the strongest link in the business process but by the weakest link in the
process as well.
The customer experience that they had can
become a bridge to future business and referrals. Or it can turn into a brick
wall of lost business opportunity.
The entire company and or the business have
to be prepared to meet and exceed the demands of a changing business
environment. To earn repeat business
customers their demands have to be exceeded.
Good enough . . . . is no longer good
enough.
Exceptional . . . . is the new standard
for staying competitive and earning referral business.
Common traits of successful businesses . . . . is people. The way management treats the employees will be reflected in the way
the employees treat the customers. The way the customers are treated will
determine if the customer will do business with the company now . . . . and in
the future.
©2014 Lou Ludwig Motivational Power
Quote, Sales and Management Consultant, Success Coach, Speaker, Trainer and Author
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