Discover the Magical Formula of
Business Success
“The magic formula that successful businesses have
discovered is to treat customers like guests and
employees like people.”
Tom J. Peters, American Author and Management Expert
As I see it. . . . . . . .
Discover the magical formula of business
success
A successful business understands the
value of using their resources to create a strategic business advantage . . . .
and to achieve greater levels of success.
One of the most valued resources that a
business can have is the understanding the magical formula of business success.
A successful business recognizes . . . . that their most prized resource in
their business is people.
The businesses past and present
customers and the people who work within the company’s business are highly prized
resources for the business. They are what a successful will build it’s future
on. The relationship that a business has with both groups of people will create
the thin slice of success for the business or a downward spiral.
Successful businesses create a loyal and
happy customer base. They have a comprehensive customer care initiatives to
enhance their business and to maintain their customers at a high level. They
listen to their customers and handle customer care issues in a timely manner.
In part the magical formula of business
success is creating a reason for the customer to return to you business and to
continue to use the business products and services. The business makes their
customers feel important. They will treat their customers as a guest of the
business and apply an exceptional level of customer service.
A successful business will never take a
customer for granted. They recognize that their satisfied customers of the past
will return as future customers and freely refer the businesses products and
services to other when their experiences have been exceptional.
The people who are affiliated with the
business or employees have the capacity to make or break a business
relationship with the customers. Every person in the business that has an
involvement in customer care process . . . . becomes responsibility for
creating satisfied customers.
The business that treats the people in
their business as a valuable resource and with respect will build their
business from the inside out.
When you build your business from the
inside out you discover the magical formula of business success with the entire
company taking the responsibility for the customer service and the company’s
success.
©2013 Lou Ludwig Motivational Power
Quote, Sales and Management Consultant Success Coach, Speaker, Trainer and Author
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