Customers Don’t Expect Us To Be Perfect

Motivational Power Quote

 

Customers Don’t Expect Us To Be Perfect

“Customers don’t expect you to be perfect.

They do expect you to fix

things when they go wrong.”

Donald Porter, V.P. British Airways

As I see it. . . . . . . .


Customers don’t expect us to be perfect.


Our customers expect us to live up to our commitments and to do what we’ve told them that we would do.


When things go wrong our customers expect us to step up and correct it. They don’t want excuses or stories on why it can’t be done; they want positive actions to fix the situation.


We will be judged on our ability to fix problems without disrupting customer relations.


©2010, Lou Ludwig, Sales and Management Consultant Success Coach, Speaker, Trainer and Author

Look For Solutions Not Excuses

Motivational Power Quote


Look For Solutions Not Excuses


“Ninety-nine percent of failures
come from people who have the
habit of making excuses.”
George Washington Carver



As I see it. . . . . . . .
Look for solutions not excuses.

Successful people will look for solutions and not excuses.
Successful people will see the problem as an opportunity.
Successful people will be proactive in solving the problem.
Successful people put the odds on their side and become a magnet for continued success.

Successful people see things that other people don’t see and form the habits that make them successful.

®2009 Lou Ludwig, Sales and Management Consultant, Executive Coach, Trainer, Speaker andAuthor